Frequently Asked Questions

General Questions

What is Digital Heritage Studio?

We are a video and photo storytelling service that specializes in creating beautiful, personalized content for families, weddings, and special events. We combine modern AI tools with careful human editing and personal communication to bring your memories to life.

What services do you offer?

We provide custom video editing, photo restoration, and storytelling for personal projects like family documentaries, wedding videos, birthday gifts, and other special occasions. For businesses, we create promotional advertisement videos optimized for social media.

Do you use artificial intelligence?

Yes, we use AI tools to enhance the quality of your project. However, every AI-generated element is carefully reviewed and refined by our human team before delivery to ensure it meets our quality standards and reflects your vision.

Pricing & Packages

Why are your prices so affordable right now?

During 2026, we are actively building our portfolio. This allows us to offer significantly reduced rates in exchange for permission to feature your finished project in our portfolio for promotional purposes. This strategy helps us grow while providing you with exceptional value.

What's included in your service?

Each project includes consultation, filming or photo editing, professional editing, one round of revisions, and delivery in your requested format. For business videos, we offer on-site filming, creative concept development, and social media-optimized formats.

How long does a project take?

Project timelines vary depending on scope and complexity. Personal projects typically take 2-3 weeks, while business advertisement videos are usually completed within 10 days. We'll provide a specific timeline when we review your request.

Can I get revisions after delivery?

Each project includes one round of revisions or updates at no additional cost. Additional revision requests can be accommodated on a case-by-case basis and may incur additional fees.

The Process

How do I get started?

Visit our Request page and fill out the form with details about your project. Tell us about your vision, the type of content you want, and any special requirements. We'll review your request and get back to you with next steps and a timeline.

What information do I need to provide?

Please include your project description, preferred style or tone, any specific photos or video footage you want included, and your desired deliverable format. For business videos, share details about your business, target audience, and key messages you want to convey.

Can I use my own photos and video?

Absolutely! You can provide your own materials, and we'll edit them into a polished final product. You must ensure you have the rights to any media you submit. We can also help source additional content if needed.

Do you offer on-site filming?

Yes, for business advertisement videos and some personal projects, we offer on-site filming services. We'll discuss location, scope, and scheduling when we review your project request.

Privacy & Portfolio Use

Will my project be kept private?

By default, during our portfolio-building phase, we may feature your project in our portfolio for promotional purposes unless you request otherwise in writing before your project begins. If you prefer complete privacy, please let us know in your request, and we can discuss alternative arrangements.

Who will see my project?

If included in our portfolio, your project may be featured on our website, social media, or shown to potential clients. We treat all portfolios with professionalism and respect. We never share personal information or files with third parties.

Do I own the final video or photo?

Yes, you retain personal usage rights to your finished project. You can use it for personal sharing, gifts, or family records. For commercial use, please contact us to discuss additional licensing agreements.

Technical Questions

What formats can you deliver?

We can deliver videos in MP4, MOV, and other standard formats. Photos can be provided in JPEG, PNG, or other common formats. For social media use, we optimize videos for different platform specifications (Instagram, Facebook, YouTube, etc.).

What resolution will my video be?

We deliver videos in HD quality (1080p) or 4K depending on your project scope and requirements. Standard projects come in HD; higher resolutions can be discussed based on your needs.

Can you add music to my video?

Yes! We incorporate royalty-free music that complements your project's mood and tone. We can also work with music you provide, ensuring we have the proper rights for use.

Still Have Questions?

If you don't find the answer you're looking for, feel free to reach out. Contact us or call us at (925) 644-3385. We're happy to discuss your project and answer any questions you have.